LeadingChangeWithoutAuthority

Jonette and I recently had the pleasure of addressing a group of Starbucks store managers and assistant managers in the Denver district managed by Kent Lansville. Before we began discussing “Leadership Made Simple,” which they had all read, Kent kicked off the meeting in an impressive way. He stood up and acknowledged about eight or nine managers for specific ways they had contributed to the team’s effectiveness since the last district meeting. He handed each of them nice, hand written cards as part of the acknowledgement. That had a very energizing and honoring effect on the Starbucks group, and we were impressed. That, however, was just the beginning… (more…)